Janette Herrison, Customer Host At Pye Homes, Shares Her Experiences

Each month, we hear from someone who works for our company to explain more about their role, the ins and outs of their daily job, achievements they’re proud of, and what they like about working for Pye Homes.

This month, we spoke to Janette Herrison, Customer Host at our Church Farm development – learning more about how she keeps our customers happy!

What are your main duties ?

I’m a customer host, therefore I’m the first point of contact for all prospective buyers. My role involves working in the customer lounge registering interest and responding to inquiries, greeting potential purchasers, giving an overview of the site, and a tour of the show home.

Once plots are reserved, I’m responsible for guiding the customer through their options journey, which means presenting the range of kitchen, bathroom, tiling, and flooring finishes available to them. At various stages of the build, I’ll escort the buyer to see the progress of their new home.

I’ll closely follow the legal progression and do the necessary chain chasing to enable the sales to complete with build times. Once all that is done and dusted, I get to do the most exciting part: Hand over and welcome the purchaser into their New Home!

How long have you been working for Pye? What do you like about the company?

I have only been working for Pye since October 2021, although I previously worked for other developers, which gives me quite a unique perspective. In the short time I’ve been here, I’ve come to recognize that Pye Homes live by their values. They are very passionate about their employees and their product, and they have a clear goal to be a leading housebuilder. This truly is reflected in both the quality of the finish and the sales & aftersales care.

Something that surprised me was that many loyal previous buyers are now on their 2^nd or 3^rd property, which is extremely unusual and uncommon in this industry!

Is there anything that you’ve worked on that you’re particularly proud of?

I’m proud to be a part of the Church Farm development, a Pye Homes legacy site that is ahead of its time in terms of sustainability compared to other developments currently under construction. I’ve not worked on an eco-friendly project of this magnitude before, so it’s also allowed me to expand my knowledge of green living, which is a bonus!