Nigel Pearson, Customer Care Manager At Pye Homes, Shares His Experiences

Each month, we hear from someone who works for our company to explain more about their role, the ins and outs of their daily job, achievements they’re proud of, and what they like about working for Pye Homes.

This month, we spoke to Nigel Pearson, Customer Care Manager at our Church Farm development – learning more about how he keeps our customers happy!

What are your main duties ?

My main responsibility is to act as the liaison between Pye Homes and our customers and to ensure we provide outstanding customer service. This commitment to our customers and that service spans a period of two years as part of the Pye Homes aftercare agreement, with an additional 8 years in line with the 10-year NHBC warranty.

On a day-to-day basis, I conduct physical inspections on every property before it is handed over to our customers to make sure it is built to the highest standard. I then provide detailed demonstrations of the property to the new homeowner making sure they have all the information they require and giving them the opportunity to ask any questions. Additionally, I manage a dedicated Customer Care team of three technicians, an administrator & an apprentice (Chris, Alan, Paul, Victoria, & Harry) who help to resolve issues raised by customers or contractors.

How long have you been working for Pye? What do you like about the company?

I have been working for Pye Homes for over 30 years, initially as a Customer Care Technician but latterly as Customer Care Manager. My first manager was Martin, whom I had the pleasure of working alongside for over 24 years and gained a great deal of knowledge from. This, paired with my extensive experience as a technician, helped me progress to my current position.

I have always really enjoyed the challenges I face on a daily basis and enjoy working with so many different people who have the same work ethos to ensure we build to the very best of our ability. It has been a real pleasure working for Pye Homes as the company has always had a family-managed feel. That thought and attention to detail are reflected in the design of all our homes, whether they be first, family, or forever homes. It fills me with a great sense of pride when I can see the excitement on satisfied new homeowners’ faces when they first walk through the front door to their Pye Home.

Is there anything that you’ve worked on that you’re particularly proud of?

I think my proudest moment was being promoted to my current role of Customer Care Manager and having the privilege of building a customer care team that provides exemplary service dedicated to our customers’ needs. I feel I have so much more to give and over the coming years, look forward to new developments and new ideas as the company grows, whilst maintaining our quality standards in both the areas of the build and aftercare.