Meet our new Customer Liaison Manager.
We have created an exciting new customer care role to provide a personalised point of contact for all new home buyers.
The newly created Customer Liaison Manager aims to deliver a consistent, complete package for home buyers leading up to, during and beyond the purchasing process.
Nigel Pearson, who has worked with Pye Homes for nearly 30 years, will take on the new role, leading his team of Customer Care Assistants forward and upwards.
“Customer care is not an easy role, but it is really important for us to create lasting relationships with our clients and to make them feel comfortable and confident that we are going to be there for them for the long term,” said Nigel.
“A big part of the new role is building a rapport with the purchasers that continues long after they have moved in. I want to be a familiar face they feel they can talk to and get in touch with,” he added.
Nigel will act as a link between Site Managers and home buyers, ensuring they are completely satisfied with every aspect of their new home.
“I will only take over the house when I am 100% happy with the property. We want to get to the position that when we hand over the property to the purchaser it’s problem-free,” he said.
“As part of this process, I will arrange to have a full walkthrough with the purchaser a week before they move in to answer any questions they have and talk them through the handover process and other aspects of the move.
“We also make it clear that I will continue to be available to them after completion and they remain my priority, I also think it helps for them to have a familiar face who knows their individual situation,” he added.
Another new initiative will see all new home buyers receive personalised welcome gifts which reflect Pye Homes’ unique relationship with Blenheim Estate.